The following is part of a colleague spotlight series. A new colleague spotlight will be published each Monday. To read all colleague spotlights that have been published thus far, simply visit the colleague spotlight category.
1. What led you to writing resumes? Do you have a background that made you an ideal fit for the industry?
I wrote resumes as a hobby for self and others for years. My research to transition into “working from home” led to the discovery of the professional resume writing business.
2. Now that you’ve been in the industry for a while, would you recommend it to others? Why?
Yes…I would recommend resume writing for those who are detailed oriented, have good customer service skills and can run a business. For those who desire a more managerial approach, I would recommend building the business on contracting writers. As a trainer / educator, my current business model is teaching resume writing in workshops and online courses. Why? It is a business that you can grow from scratch, you meet clients from all over who become part of your professional network and there is great support from the industry and associations.
3. What is the single best tool you recommend for building client relations? Building your business? Improve efficiency?
Be readily available , return e-mails and calls quickly, have a winning / confident attitude, be a professional, stand your ground and act like you are running a million – dollar operation.
Building your business? Conduct workshops, do a great job to get referrals, join the chamber, speak at local association meetings, add to your credibility by winning a few resume contests, etc. , showcase your success stories, stay in touch with you clients on an ongoing basis through regular e-mails, follow-ups, etc.Improve efficiency? Use the O’Net for job descriptions, don’t be a perfectionist, use standardized interviews (not worksheets) to gather clients data.
4. If you could share one learning experience/great lesson, what would it be?
I would have started out as a contract writer as an immediate means of making money while building my business. Contract writing can teach you a great deal about the business and enhances your writing skills.
5. Looking back, what would you have done differently? Done the same?
I would not purchase yellow pages ads, just a line for the business.
Done the same? I implemented a simple, one page client agreement early on and this was a nice subtle way to demonstrate professionalism and a business relationship.
6. What advice would you give someone just entering the resume-writing industry?
Have reasonable expectations, get a business card early, decide
how you will charge for your services and do not give anything away.
7. How do you see our industry transforming over the next 12 months? 5 years? What do think resume writers need to know in order to survive?
I will offer online resume writing and coaching services for individuals or groups that is accompanied by career planning and management techniques. Any business owner, including resume writers need to stay on top of the state of the economy, be familiar with the hot careers, be savvy in business, stay flexible and have multiple streams of income.