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Nurture the complete relationship lifecycle with new and established client accounts, resulting in per-client sales growth by 23% in the first 6 months of the year.
Possess an estimated $103M in the sales pipeline. Close new client accounts on average in 23 days versus colleagues at 40+ days.
Maintain open lines of communications with client points-of-contact (POC) to ensure the customer’s initial and long-term needs are being met.
Audit client accounts to ensure upselling and cross-selling opportunities are nurtured. Upsold to approx. 13% of clients, generating another $503,000 in sales.
Sales Keywords:
- New Business Development
- Account Acquisition
- Account Expansion
- Account Management
- Account Retention
- Channel Development
- Client Relations
- Cold Calling
- Contract Negotiations
- Competitive Analysis
- Lead Generation
- Market Analysis
- Market Penetration
- Needs Assessment
- Presentations
- Post-sale Support
- Product Launch
- Product Marketing
- Product Rollout
- Proposal Development
- Referrals / Prospecting
- Repeat Business
- Sales Forecasting
- Sales Promotions
- Territory Development
- Territory Management
Oversee corporate accounting responsibilities, including accounts payable, accounts receivables, payroll, and financial forecasting/reporting.
Reconcile bank reports and work closely with lenders when managing secured business lines-of-credit. Maintain current asset reports that outline property holdings, intellectual property, patents, and so on.
Prepare, analyze, and report financials using accounting, tax prep, and enterprise resource planning software. Monitor budgets, costs, financial commitments and forecasts.
Support executive or management members, such as General Managers or District Managers of Sales and Marketing, or perfectly comfortable supporting large scale, high-functioning teams or departments. Currently a Personal Assistant, providing specialized and personalized services to an elite clientele.
Scheduled travel arrangements, meetings, personal tasks, reminders, and preventative maintenance for equipment. Juggled concurrent schedules for multiple professionals as needed. Maintained “tight” scheduling procedures to not only optimize the professionals work output but to also provide optimal personal time.
Planned, organized, coordinated, and directed complete departmental records management functions, as well as, serving as front office receptionist and overseeing petty cash management. Audited all internal documents, reports, and financial records to ensure complete accuracy.
Provided administrative support to executive and director-level military personnel while employed with WPAFB. Maintained high levels of confidentiality while fulfilling the commands agendas, as well as, during conversations with contractors and others within the public sector.
Coordinated admissions, referrals, and inquiries for various nursing care services, including short/long-term care, rehabilitation, physical therapy, pain management, respite care, and so on.
Performed facility tours for prospective residents and provided the appropriate information based on the services/care needed. Assisted the Admissions Committee with referral screenings and assessments.
Managed new referrals with the Nurse Liaison. Met with the Administrator, Director of Nursing, Nurse Liaison, and Director of Social Services to discuss potential residents.
Maintained positive public relations with outside community agencies and referral sources. Communicated with case managers and physicians at area hospitals to coordinate admissions.
Conducted the new client intake process, which involved the signing of admissions agreements and working with social workers to acclimate new admissions.
Manage print and online advertising, marketing, and corporate communications for this $2.3M advertising firm.
Oversee business correspondence, newspaper ads, and in-depth presentations for prospects/clients.
Direct public relations and advertising campaigns, with a combined budget of $13.9M, for Fortune 500 clients, including Sally, Inc. and AJS Growth, Inc.
Participate in business networking, industry conferences, and non-profit outreach programs to help promote the company's corporate image/brand.
Oversaw radio and television commercials, ranging from a few second spot to several minutes in length. Managed the teams assigned with writing scripts and producing/directing commercials. Secured top writers, voice personalities, and actors that stimulated the listening/watching audience.
Advertising Keywords:
- Ad Campaign Management
- Advertising Communications
- Advertising Copy
- Advertising Policies
- Agency Relations
- Brand Management
- Brand Strategies
- Budget Development/Management
- Campaign Goal Advancement
- Community Affairs
- Community Outreach
- Contract Negotiations
- Copy Editing
- Corporate Communications
- Corporate Sponsorship
- Crisis Management
- Customer Communications
- Digital Advertising
- Employee Evaluations
- Employee Management
- Fundraising
- Graphic Design
- Information Sourcing
- Innovative Marketing Solutions
- Market Research
- Media Buys
- Media Placement
- Media Planning
- Media Relations
- Multimedia Advertising
- New Business Development
- New Client Acquisition
- Press Releases
- Print Advertising
- Project Milestone Tracking
- Project Research/Development
- Project Team Management
- Promotional Material
- Prospecting
- Public Affairs
- Public Relations
- Publicity
Develop profitable strategic alliances with professionals in key markets, including public accountants, lawyers, physicians, and small business owners.
Created a new revenue stream after recognizing and building relationships with area tax accountants; resulted in a steady stream of referral business.
Saved approximately $2M in overhead by proposing and initiating a merger between the deposit and lending sales forces, therefore eliminating staff duplication while generating a main point-of-contact (POC) for sales functions.
Formed strategic alliances and collaborated sales staff with bankers to focus on client needs. Transformed conversion rates for the team, which resulted in a Team Leader Award in the first quarter.
Alliance Keywords:
- Alliance Inception
- Alliance Lifecycle Framework
- Alliance Management
- Alliance Termination
- Benchmark Development
- Business Cases
- Business Alliance Agreement
- Business Modeling
- Business Partnerships
- Company Acquisition
- Credibility Establishment
- Deal Management
- Due Diligence
- Earnings Dilution
- Global Alliance Deals
- Letter of Intent
- Optimal Agreements
- Paper Offer
- Partnering Models
- Profitable Partnering
- Risk Mitigation
- Undervalued Assets
Work closely with consumers on loan processing. Start with the interview process and application completion, addressing credit issues that could negatively effect loan closure goals.
Handle or assist with commercial loan processing, from negotiating loan terms and securing underwriters to ensuring loan requirements and scheduling closings with all parties.
Process comprehensive assessments that outline credit quality and profitability of loan proposals.
Review and analyze legal documents and other materials as part of the due diligence process and ongoing property oversight.
Initiate inspections, review subsequent appraisals and reports, and approve disbursements and funding requests for projects under construction.
Analyzed extensive financial and collateral to determine credit worthiness — processed 3X more requests than other analysts.
Trained management trainees on credit analysis and application processing, which included policy adherence, credit processing, and risk assessment.
Conducted extensive research as part of the portfolio management process, ensuring to identify potential credit risks, document deficiencies, and other red flags that constitute modifications, restructuring, and dispositions.
Assured compliance with loan underwriting, coordinated review process, and negotiated terms of loan documents.
Assisted new customers from start-to-finish through the application process associated with securing a loan for up to $40,000 payable within 6 to 60 months.
Loan Keywords:
- Application Completion/Submission
- Client Interviewing
- Commercial Credit
- Credit Lines
- Credit Policies
- Debt Financing
- Financial Analysis
- Investment Banking
- Loan Administration
- Loan Market Analysis
- Loan Personnel Supervision
- Loan Processing
- Loan Recovery
- Loan Types (Small Business, Mortgage, Auto, Payday, Secured vs. Unsecured, Open-Ended vs. Closed-Ended)
- Loan Underwriting
- Mortgage App Management
- New Employee Training
- Payment Scheduling
- Referral Network Development
- Return on Investment (ROI)
- Secured Lending
Analyze financial data and reports for findings and discrepancies. Issue reconciliations to contract assignments between contractors and government agencies.
Perform forensic accounting tasks to identify fraud, duplicate entries, asset reallocations, and other non-compliant financial activities.
Audit data associated with inventory, payroll, revenue, and contract payments. Review various financial instruments as well, including general ledgers, balance sheets, cash flow and equity statements.
Leverage financial analysis software, including Oracle E-Business Suite Financials and CaseWare, to oversee accounting, audit, and risk management tasks.
(Rental/Occupants) Screen tenants for senior living and income-based housing. Perform background checks, which includes criminal background, income verification, residential history, and references to determine tenant liability prior to occupancy.
Developed strategic alliances with third-party benefits platforms (e.g. healthcare and retirement planning) to improve employee satisfaction and help reduce staff turnover.
Manage new benefits strategies that provide competitive benefits to staff; i.e. implemented a new 401K plan that offered staff additional. Focus on continuous program improvements to retain talent and grow company morale.
Developed and implemented a new Executive Benefits Program designed to attract and retain new executive talent. Outlined products and services benefits, including life insurance, investment vehicles, continued training initiatives, retirement and deferred compensation plans.
Consult with the Board of Directors on business vision, value addition, and planning for business development, collaborating and communicating effectively with employees to ensure strong teamwork and focus while pursuing overall goals.
Worked with the Board of Directors and Management Teams to transform the company with no competitive advantage to one with competitive advantage over all business units. Headed sell-off of 8 non-core business units, using profit and capital to build a grain terminal facility.
Meet with members of the Board of Directors, Chief Executive Officer, and Chief Lending Officer to provide complete reporting on $5 million portfolio and discuss new strategies for generating added business.
Serve on committees and boards as needed, as part of large-scale rightsizing and downsizing initiatives. Collaborate on staff retention and motivation goals, assisting employees with career transition and promotions.
Built brand awareness and secured a steady pipeline of long-term business by participating in business events and trade shows. Applied extensive knowledge of the company’s technical products when answering technical questions concerning software integration, solutions-based systems, and applications.
Oversee corporate branding and image for the client and the employer. Manage project budgeting and each phase of marketing/promotions process to ensure the overall promotional piece provides the best return-on-investment (ROI).
Directed community and media marketing activities, directing overall public message and image for the station; managed new and existing marketing plans within the pipeline to ensure the overall message of advertising campaigns and community events.
Researched regional markets and target audiences, focusing on key details such as demographics, income levels and listener preferences, to determine the most effective promotional campaigns that returned the largest return-on-investment.
Audit and continuously monitor capital improvement, project, and operations budgets. Focus on sales, revenues, and profits — continuously forecast contract changes and financial expenditures, ensuring to realign budgets in accordance with scope of work changes/change orders. (general)
Direct $500,000 departmental budgeting and overhead (i.e. freight, staff training) forecasting in relation to procurement/purchasing functions. Conduct comparative analyses that research and interpret internal functions that require additional manufacturing process improvements and lean manufacturing measures. (manufacturing)
Managed project budgets ranging upwards of $4.5M. Implemented a voice and data network, budgeted at $4.5M, for a client; completed project within 72 hours, an estimated 7 weeks ahead of competitor’s 8-week timeline. (telecom/project budgeting)
Monitored and audited a $3.5M multi-site operations budget. Led cost control efforts for key expenses: vehicle maintenance, purchasing/procurement, utilities, and employee salaries and benefits. (multi-site)
Manage new business development and territorial expansion efforts, focusing on regional growth within each country or territory. Negotiate contract agreements, terms ranging from 3 to 7 years, structuring deals between various divisions/channels to increase profits.
Present new products, sales and business strategy planning after conducting an initial needs analysis of the company’s short- and long-term sales goals; oversee planning, market analysis, product needs, and product execution.
Assisted overall team with securing new customers, elevating customer satisfaction, and maintaining profitability throughout a period when many dotcoms were going bankrupt.
Oversee a yearly $50MM capital expenditure budget. Monitor overall growth agendas in tandem with operational costs, continuously identifying areas to propose improvements without affecting efficiency and bottom-line revenues. Reduced cut capital costs by 15%, as well as, operating costs by 8% in 2009.
Oversee a yearly $50MM capital improvement budget. Monitor overall growth agendas in tandem with operational costs, continuously identifying areas to propose improvements without affecting efficiency and bottom-line revenues. Reduced cut capital costs by 15%, as well as, operating costs by 8% in 2009.
Monitor and report on manufacturing and infrastructure capital improvement budgets for the Consumer Health Department. Tracked cost expenditures and fund allocations for upcoming and on-going capital projects. Approve invoices, change orders, and contracts accordingly.
Manage food service, catering, and nutritional services — this includes financial management, menu selection, program development, procurement, safety/sanitation, nutritional labeling, and staff development.
Direct up to 186 staff, including Assistant Director, Dietitians, Chefs, Managers, and Frontline Dining personnel. Improved staff retention by Lakeland 4% by boosting employee engagement, morale, and satisfaction.
Review labor, food, and direct expenses as well as capital improvement needs for the facility. Meet required cost of goods (COGs) per patient at 99%.
Improved customer service/satisfaction scores and increased Gallop participation by 21%. Ensured the high standards of practices for culinary and nutritional staff and improved menu formation, distribution and services.
Led business growth initiatives by diversifying the customer base and improving utilization. Improved net revenues per client by 16% since 2006.
Identified a changing market and the need to diversify the company’s existing client base, which resulted in the proposal and integration of a new China route. Shifted customer focus from 80% government to 65%, resulting in a 16% increase in net revenue per client.
Compiled client statistics (historical data, statistics) and created and maintained electronic spreadsheets to with monthly, quarterly and yearly projections and overall sales performance. Prepared charts, graphs and narrative information to perform more advanced tracking.
Member of the ALCO and Credit Committees, and serve as head for weekly sales calls and quarterly assessments designed to coach and motivate sales and support team, as well as, train-the-trainers.
Key member of the management review committee assigned to negotiate terms with the ALPA. Analyze and direct the revision of salary structures and work rules in response to union negotiations and economic realities (still in negotiations).
Member of the Internal Safety Committee. Initiate safety programs, conduct safety meetings, and train staff on handling hazardous materials, emergency planning/response, and unsafe conditions.
Serve on committees and boards as needed, as part of large-scale rightsizing and downsizing initiatives. Collaborate on staff retention and motivation goals, assisting employees with career transition and promotions.
Participate in various non-profit programs whenever possible, serving as a volunteer assigned with a variety of tasks; i.e. fundraising and community improvement projects. Former involvement has included the United Way, Community Partnership, and Neighborhood Watch programs.
Built company from the ground floor, developing company policies/procedures, implementing marketing/PR campaigns, establishing sponsor relationships, and overseeing financials (e.g. budgeting, P&L, cost controls).
Negotiate complete contract terms, including escape clauses, early termination, due diligence period, rent escalation, delivery of premises, built-to-suit and sales prices, between sellers and/or buyers for land parcels and existing buildings/structures.
Implemented cost reductions and improved contract terms for asset leases, vendor contracts, equipment purchases, and facility maintenance.
Negotiated cost-effective commercial and government contracts, including domestic, integrated and foreign carrier and cargo operations. Increased profits by 5% over total revenue; grew revenue ~16% yearly.
Tracked and aligned overhead expenses and capital expenditures, identifying areas for cutting costs either through the renegotiation of contracts or by seeking competitive requests for quotes. Negotiated contracts for competitive pricing and deliverables to minimize fixed and variable expenses.
Negotiate supplier contracts as needed, oftentimes with major airlines, car rental companies, and third-party service providers, necessary to fulfill the scope of the client’s needs. Slip into supply chain/management on occasion.
Negotiate six-figure contracts, combined $2.1MM, along with resolving and modifying contract terms and conditions accordingly — negotiate contracts that benefit the company over the short term, yet focusing on long-term benefits as well.
Inventory corporate assets, including computers, IT hardware, software licenses, and major office equipment. Tracked ownership in order to secure physical equipment and intellectual property (company assets) and to comply with regulations (i.e. patient & client data).
Participate in the development of strategic marketing/market share expansion efforts, and internal management changes to support short- and long-term business growth. Suggest alterations in marketing communications and delivery channels accordingly.
Cut costs by reducing employee turnover, cutting unnecessary overtime, cross-training personnel, and cutting dependence on outsourced services for payroll, janitorial services, etc.
Outline overhead costs for clients, focusing on core areas (such as accounting, human resources, purchasing, information technology) to propose efficiency and cost reductions; proposed improvements oftentimes totaled upwards of $958,000 in bottom-line benefits.
Developed a customer relationship building system by establishing partnership paradigms with customers. Fostered excellent customer relationships which resulted in higher customer satisfaction levels along with additional sales and profits.
Worked with Public Relations to leverage existing customer communication tools (such as email, newsletters, and mass mailings) relative to new products and product recalls; ensured accuracy of customer profiles and throughout the identification of targeted marketing segments.
Initiated and integrated CRM strategy on a company-wide basis. Split CRM efforts between 50% account retention and 50% new accounts, applying customer relationship management logistics across multiple departments (internal clients) and vendors/corporate accounts (external clients).
Manage the team responsible for developing, implementing, and strategizing on enterprise-wide CRM strategies. Focus efforts on increased customer satisfaction levels that generate customer loyalty along with sales and bottom-line revenue results.
Consult on choosing the right technologies/tools and company-wide approaches and applications to aid in overall CRM phases. Examine needs assessments to identify areas of improvements or steps to optimize the use of internal resources that generate the highest return-on-investment (ROI) for the company.
Leverage CRM processes and systems that help the sales and marketing organizations meet revenue, leads, and sales goals. Build overall functionality into a cohesive/consistent sales/marketing support team across all brands that maximize market penetration and broaden product line acceptance.
Perform detailed reporting and in-depth analysis of customer data to identify trends and develop programs to support marketing efforts. Manage the development and integration of web-based CRM efforts as well, utilizing Web Pro marketing initiatives.
Developed and managed the implementation of CRM strategy, as well as, facilitated and led multi-functional teams in the use of CRM capabilities. Conducted in-depth analysis of customer data to identify demographical trends to provide detailed reporting and assist with the development of programs to support on-going marketing efforts.
Assisted the optical department by addressing customer needs, interpreting prescriptions and providing basic information relative to how over-the-counter (OTC) and prescription drugs affect vision. Working knowledge of disease and ailments affecting a person’s vision.
Under the direction of the ophthalmologist/optometrist, advised patients on corrective lenses usage, storage, and side effects, as well as, advised on eye care and overall care for vision. Maintained an open line of communication to quickly address issues that arose during the client relationship.
Hold a 100% customer retention record; utilize electronic, personable business correspondence as well as in-person trainings, presentations, and consultations to attract sales “rich” relationships from the onset. Support overall customer satisfaction by following the complete VAR process.
Provided personalized and customized customer care that ensured effective customer relationship building. Developed detailed plans for Fortune 500 clients requiring in-house concierge services while employed with McCombs. Entrusted with entry to multimillion-dollar homes.
Strategized, developed, and introduced a Customer Loyalty Program. Trained floor personnel and all other staff who interact with customers. Focused efforts on increased customer satisfaction that generated loyalty, while increasing customer retention, expanding market share, and improving sales and bottom-line revenues.
Participated in the customer relationship management (CRM) process, executing stock, bond, and mutual fund orders for client accounts. Started with initial order review and information verification, coordinating purchases, answering inquiries, and ensuring solid transactions to produce repeat and referral clients.
Managed $8M in credit card charges, auditing financials for fraud, wrongful purchases, credit line increases, payment and delinquencies; received excellent performance rating from senior leadership.
Supported staffing, business development, team management, policy/procedure implementation, and operations for a new location. Led recruitment, interviewing, hiring, and training for 8 staff.
Developed digital and print advertising and sales collateral that adhered to the “ad scent” and related the company brand. Also, used calls to action and consistent marketing messages.
Direct complete logistics surrounding the company’s Secure Network Environment. Identify and correct point-of-sale (POS) vulnerabilities, potential network issues, antivirus, firewall, and merchant compliance. Audit and monitor adherence with Payment Card Industry (PCI) standards at all times.
Counseled employees on career opportunities, progression, and planning after conducting initial occupational exploration. Outlined learning objectives and educational tools/resources accordingly.
Increased speed-to-productivity and fostered a positive employee experience by facilitating effective on-boarding training and job shadowing measures. Trained new hires and coached staff to generate optimal performance; i.e. improved compliance to internal policies/procedures and improved productivity.
Arranged on-boarding of new employees and scheduled follow-ups with remote office locations. Managed training on newer company programs, including Whistleblower and Code of Conduct.
Monitored retention programs and provided reports and statistics that helped change management initiatives and assess retention trends; cut loss of highly trained individuals by 70%.
Supported and led events, including artist and press receptions, fundraising galas, corporate events, art shows, and product launches.
Monitored and audited both departmental and company-wide budgets and P&L statements as needed. Managed the new and used vehicle, finance and insurance, service, parts, body shop and general office/accounting departments.
Audit and direct spending on $3MM to $5MM project budgets. Manage expenditures associated with equipment rental, contractors/subs, scheduling delays, material delivery, and the like. Cross-reference contracts against change orders and on-going invoicing for accuracy and cost-overages.
Manage accounting functions associated with the company’s $200MM in fixed income securities. Direct a full portfolio of financial responsibilities, including compiling a $126MM P&L for product lines.
Perform financial adjustments/journal entries that affect P&L statements, revenue and expense line items, gains/losses, and general ledger reporting. Appropriate funds accordingly, while calculating future/derivative holdings.
Conduct core accounting functions, including monthly reviews and reconciliations to balance sheet accounts, monthly FOCUS reporting, journal entries, internal audits, and peer reviews. Perform quarterly Sarbanes-Oxley (SOX) initiatives, documenting findings of affiliate controls/financial reporting.
Reviewed, audited, and centralized revenue and expense processes, developing communications with public finance bankers to readily avoid or identify fees requiring payment. Requested all payments be sent to the accounting for immediate deposit, avoiding a stagnant system.
Direct weekly, monthly, quarterly, and annual P&L indices, departmental budgeting, and overhead forecasting. Conduct comparative analyses that highlight areas of prominent sales generation versus areas needing aggressive follow-up and concentration.
Manage a multi-million budget, monitoring station expenditures and auditing line items to ensure tight bottom-line costs and overall financial efficiency. Cut syndication costs by nearly 50% and increased productivity with established staff avoiding expense for salary packages.
Consult with management and executive teams on accounting systems, analyzing all internal financial measurements, including P&L, budgets, contracts, accounts payable, accounts receivables, and all other financial administration reports. Recognize financial stability and cost-cutting strategies.
Monitor and audit financials for this multimillion-dollar retail operation. Complete accurate financial reports, realigning budgetary line items/expenditures and inventory controls that ensure the facility meets with increasing financial expectations. Operate a Top 70 store with $70MM in annual sales.
Handled core financial tasks, such as payroll, accounts payable, vendor billing, accounts receivable, and collections. Audited all incoming and outgoing financial documents to ensure 100% accuracy — corrected issues before costing the company unnecessary overhead to correct after-the-fact.
Audit and direct spending associated with combined multimillion-dollar project budgets; oftentimes juggling multiple budgets at any given time. Manage expenditures associated with each projects, cross-referencing invoices and contracts against approved line items.
Audit and monitor a $2 million operating budget and a $14 million project budget. Track service contracts with vendors, project change orders, and other expenditure alterations to verify accuracy and avoid over spending.
Manage financial integrity and operational effectiveness of a $300MM business unit (Manufacturing Plant), supplying IBM servers and Racks to multiple Global Markets. Realign internal functions to accommodate business expansion efforts, while focusing on cutting costs while enhancing output.
Keywords:
- Financial Reporting
- Financial Analysis
- Revenue Recognition
- General Accounting
- Accounts Receivable (A/R)
- Accounts Payable (A/P)
- Payroll
- Fixed Asset Accounting
- Cost Accounting
- Cash Flow Management
Managed client investment accounts for an investment portfolio totalling $103.8M. Resolved issues to enhance the client’s experience working the company, ensuring the rep was fully aware of any unforeseen risks that would affect the client’s investment.
Reduced inventory returns from 5% to 3% by escalating shipping quality standards and procedures. Implemented new shipping policies that reduced reships by 50% and cut demand for customer service, claims, and warranty services.
Directed the third-party logistics (3PL) program and negotiated freight incentives (5% net spend; up to $400,000 in profit) for a combined $1.6M in deferred contracts with FedEx, UPS, and other carriers.
Cut inventory damage 60% after creating and implementing a new packaging design that utilized alternate, optimized packing materials that also helped reduce shipping costs.
Develop and launch new product lines and direct route-to-market strategies to key global regions, including North America, Europe, APAC and LATAM. Manage $200MM in annual sales.
Grew global regions, while realizing a 48% market share for NA. Focus heavily on market share expansions and cost reductions to ensure aggressive lean manufacturing and business growth strategies.
Saved $5M in overhead by closing one manufacturing site and absorbing its operation into 2 North American manufacturing sites. Managed the movement of assets, equipment, and inventory/shipping/transportation logistics.
Maintained and grew market share of 5 new product lines that totaled $1.0B+ in sales with EBITDA of $120M. Trained and deployed Asian sales division to sell 5 product lines as opposed to one prior to the merger.
Consolidated 5 North American sales teams and reduced staff 15% (from 202 to 172), which realized a $4.5M savings in overhead without affecting service and customer value.
Supported expatriate executive staff; i.e. directed oversight of benefits, tax management, relocation, and payroll. Advised on strategic workforce planning, guiding on immigration issues and laws relating to hiring practices as well as on Visa extensions, invitation letters, and finding/retaining talent.
Support expatriate executive staff; i.e. direct oversight of benefits, tax management, relocation, and payroll. Advise on strategic workforce planning, guiding on immigration issues and laws relating to hiring practices as well as on Visa extensions, invitation letters, and finding/retaining talent.
Supported the company during a $3.1M cost-saving initiative, affecting the Berlin, Germany, office. Assisted with auditing job titles and with internal restructuring, realignments, and consolidation of staff levels.
Pursued grant monies to support business programs and overall growth initiatives.
Researched and file the grant application, in tandem with providing all necessary supporting paperwork, financial reports, and additional Q&A/essays required to secure the $750,000 in funds.
Pursued grant money to expand nutritional education through cooking and nutrition demonstrations. Wrote the project description, need and benefit statements as part of the grant application. Calculated equipment, material, and labor costs for the new program as well.
Assisted and conducted with helpdesk duties, from initial problem analysis to final troubleshooting and resolution. Conducted daily user maintenance, including the performance of scheduled back-ups and batch jobs, enabling user access, data restoration, hardware and software installation.
Added helpdesk functions to provide an open line of communication between the IT team and other departments. Enabled quick and effective resolution of technical issues, which increased overall productivity and reduced downtime.
Integrated helpdesk staff and procedures to assist with troubleshooting issues surrounding the use of the network; received 98% (4.8 out of 5) approval amongst survey analyzing satisfaction levels amongst users.
Planned and implemented the logistics associated with setting up communications systems (data, voice, video), which included running conduit, cables, and other wiring. Ensured base operations were provided with a high-integrity connectivity infrastructure.
Oversee recruiting, job descriptions, candidate assessments, compensation/salary negotiations, and on-boarding.
Participated in multi-cultural hiring events to build a pipeline of new employees. Performed within a public relations role to educate the public on the company’s product line and corporate environment. Collected resumes and reviewed candidate KSAs as part of the prescreening process.
Realigned floor plans and ergonomic layouts for production lines, focusing on overall engineering and human factors to reduce on-site injuries and accidents, as well as, increase workplace efficiency and reduce body movements by personnel.
Direct select human resources tasks, including salary negotiations, benefit packages, and bonuses; direct complete staff training and coaching to ensure top sales and overall performance.
Recruited, interviewed, and hired the right management talent who added value in each department, while coaching and training personnel to motivate, educate, and inspire staff to generate sizable sales increases. Reduced staff turnover by utilizing a personable management style and grooming staff for performance.
Hire and coach like-minded professionals who share the same drive for success. Hired and trained 3 bankers who went on to become Directors of Mortgage Banking which secured additional successes.
Conduct complete internal analysis of HR teams and staff levels. Identify unnecessary tasks, areas of much-needed improvement, and internal staff management/IT tools. Present results to management teams, oftentimes outlining workforce reductions totaling 20%.
Recruit, interview, and hire c-level and management personnel, both for clients as well as with employer. Oversee initial training and participate in on-going coaching to ensure new recruits hit the “ground running.”
Manage large concurrent business development and account retention agendas, while assisting with select human resources functions; i.e. talent recruitment, hiring, training, coaching, and delegation of tasks. Cherry-pick personnel who thrive within international markets, as well as, share vision for success.
Implemented self-assessment and peer review tools as well as a system for performance appraisals, new hire on-boarding, and and competitive compensation strategies. Introduced employee recognition and employee referral programs as well.
Direct HR activities for 80 staff members. Oversee recruiting, job descriptions, candidate assessments, compensation/salary negotiations, and on-boarding. Process expense reporting/reimbursements and unemployment insurance claims. Conduct annual comparative and narrative-based performance evaluations.
- Performance Management
- Employee Development & Training
- Staff Rewards & Recognition
- HR Policies & Procedures
- Recruitment & Hiring
- BambooHR (SaaS)
- Zenefits (SaaS)
- Human Resources Information System (HRIS)
- SAP SuccessFactors
- Human Capital Management
- Employee Communications
- Vetting/Background Checks
- Staff Realignments
- Departmental M&As
- Employee Turnover
Researched and implemented a new HRIS system to better track employee records and documents as well as provide real-time, advanced reporting for payroll, ACA compliance, and employee training.
Researched and implemented an ATS system that manages resumes, streamlines sourcing analytics, and continues to improve candidate follow-up and hiring success.
Manage the PeopleSoft HRIS, maintaining reporting and accounting for job requisitions and postings. Use LinkedIn as a primary source for networking with potential candidates.
Selected a US-based HR outsourcing vendor for domestic and international staffing. Secured payroll and health/welfare benefits for a short-term transfer operation acquisition with intent to divest/close the US-based operation in Tampa, FL.
Coordinate inspections, ground testing and hazardous material removal; i.e. excavation of old gas tanks on newly acquired properties. Work closely with members of the EPA, DOT, and Water Management District (WMD), and county/local municipalities to ensure environmental compliance.
Coordinated inspections and testing of materials to comply with OSHA regulations and to ensure continuous safety for on-site personnel.
Directed the rotation of inventory to ensure the sales team reflected the highest quality items to prospects, along with reflecting a variety of vehicles to cater to prospects within varying pricing levels.
Enhanced the delivery schedule by assessing each store’s sales and delivery schedule. Audited and consolidated inventory deliveries to eliminate an increasing demand on shipping personnel. Shaved upwards of 1,750 deliveries each year, equivalent to $2.5M in annual savings.
Served as point-of-contact, addressing manifests/bills of lading discrepancies, and verifying daily operations while overseeing the complete distribution logistics of a demanding distribution facility. Monitored incoming and outgoing inventory totaling well over $20M per year.
Reduced inventory returns from 5% to 3% by escalating shipping quality standards and procedures. Implemented new shipping policies that reduced reships by 50% and cut demand on customer service, claims, and warranty services.
Analyzeed investor base and developed a long-term IR strategy with the Chief Strategy. Coordinated meetings for internal and external partners and managed data flow reporting.
Liaison with analysts on investor relations (IR); analyze earning releases and notes for customers and peer companies. Partner with Chief Strategy Officer to analyze investor base and develop long-term IR strategy. Coordinate meetings for internal and external partners and manage data flow reporting.
Key member of the management review committee assigned to negotiate terms with the labor union. Analyze and direct the revision of salary structures and job descriptions in accordance with union negotiations. Approve fair contracts — oftentimes save an estimated ___% through renegotiations.
Manage a $1 billion budget while overseeing $135MM in capital improvements/lease expenses. Focus energies on renegotiating lease rates, which is expected to reduce expenses by 25% within the first 12 months.
Provided clients with borrowing options: credit cards, auto, and home (1st/2nd mortgages, home equity) loans. Completed daily credit reports as part of the loan application and approval process.
Optimized cross-selling ofcredit card, auto, and home loans; increased account sales by 24%, grew market share by 18%, and built revenues from $1.1M to $2.2MM in less than 3 years.
Expanded market share throughout Southern Ohio by leveraging referral sources within specific industries. Defined target audiences to further leverage networking and promotional activities.
Direct materials planning and management during the supply chain, program management and customer fulfillment, as well as, intertwined responsibility for Manufacturing, Quality Assurance, Materials, Shipping and Process/Test Engineering Disciplines.
Integrate inventory controls, departmental and process improvements to streamline the entire supply chain process, while maintaining the integrity of lean operations which trickles cost savings into other areas of the facility; i.e. accounting, shipping, and customer relations.
Integrated a quality management systems designed to focus on product and process metrics. Restructured internal processes and introduced new quality measurement tools.
Achieved a 15-point improvement on internal quality assurance metrics, as well as, reduced defects, product backlog, and fix response as needed.
Developed HVAC, plumbing, and fire protection systems for commercial, academic, and medical management clients. Provided a cost estimate, as well as, pricing points for the client to consider to save costly system changes or upgrades in the future.
Conducted thorough client needs assessments, identifying short-/long-term system needs. Discussed project design limitations and system applications to ensure customer understood any spec modifications. Researched city code compliance and building structures to customize systems accordingly.
Participated in the entire customer management process, from initial project development phase through the review phase, contractor selection, construction, and final walkthrough.
Leveraged publishing and promotional relationships with journalists, industry influencers, and print/online publishers. Authored and distributed press and media releases as well as media kits.
Manage complete network operations; i.e. helpdesk, computer operations, database administration, imaging, data security, business continuation, user interaction, and disaster recovery … currently directing a $45 million pension application system involving web-based service, content management, workflow applications, and imaging.
Conceptualized, proposed, and developed company-wide PC and network standards to include hardware, security, and software considerations of over 800 nodes.
Network Equipment: routers, firewalls, switches, peripherals, and remote systems.
Manage the networking environments for thousands of end users, and perform product enhancements and modifications to in-place operations accommodating new technological features and upgrades.
Developed user documents and technical manuals, including standard operating procedures (SOPs), analysis/ troubleshooting manuals, and technical reporting processes; solidified the functionality of the team by putting an instructional basis in place to avoid system downtime and encourage system health.
Installed, maintained, and troubleshot the hardware and software relevant to the LAN/WAN (Microsoft/Cisco) network. Actively upgrade and maintain current setup, eliminating problem areas with consistent troubleshooting, performing network analysis.
Provide network resource administration, interfacing, document hardware and software configurations, support and maintenance — including helpdesk resolutions.
Led large-scale network security efforts that included the definition, design, and implementation of security solutions. Oversaw complete data loss prevention efforts, utilizing intrusion detection, early warning, and surveillance tools in tandem with leveraging ethical hacking resources.
Identified, implemented, and setup network requirements installing necessary hardware, performing configurations, testing phases, and troubleshooting.
Network Admin Keywords:
- Desktop Support
- LAN Technologies
- Technical Support
- Software Baselines
- Software Upgrades
- Systems Infrastructure
- User Support
Network with complementary mortgage services, such as underwriters, processors, closers, and title companies.
Maintained relationships with realtors, financial institutions, dealers, and home builders, including the performance of cold-calling and conducting presentations to expand market reach and secure high close ratios.
Liaison with in-house support teams regardless of the company’s networking or support requirements while managing multiple tasks and parallel deadlines.
Led orientation and on-boarding activities that included an on-site tour, safety training, outline of benefits, and intro to management staff, that allowed new hires to “hit the ground running.” Fostered employee relations that subsequently reduced employee turnover by ~13.8%.
Align with Legal to draft contracts and non-disclosure agreements (NDAs) for employees and contractors — hire estimated 10 new contractors yearly. Prepare documents and outlined terms for performance incentive agreements.
Introduce and optimize Internet 2.0 marketing and social networking strategies, utilizing blogging and online networking tools combined with SEO strategies relevant to pay-per-click (PPC), online branding, and copywriting. Map out social branding strategies for clients, opening new promotional channels.
Grow market share by building and managing customer relationships, but also by leveraging online marketing and advertising channels: pay-per-click, search engine results positioning (SERP), and social media.
Promoted events using email marketing, social media, online networks, and blog/web content. Leveraged online contacts to advance coverage and awareness of key events.
Review client cases and care plans with management as well as advocate and ensure continuity of care. Recommend preventive and additional care as needed; e.g. medical services, social support, and so on.
Work closely with caregivers, accounting, and scheduling staff to maintain consistent care for clients. Ensure client care is adjusted in response to changes in health and physical abilities.
Resolve service delivery issues (e.g. personal care, household, and transportation) as needed with home health aides. Ensure clients receive reliable care and support depending upon their individual needs.
Check in with home health aides and clients as part of the client relationship management (CRM) process, facilitating intro, on-boarding, and follow-up calls to new and existing clients to answer questions and review company policies and procedures.
Verified payer sources/insurance, benefit periods, and completed the initial authorization process for acute care/end-of-life services. Knowledgeable of Medicare’s limits and restrictions for terminal care.
Support and advise on personnel readiness programs that include job assignments/classification, career promotions, benefits, retention, relocation, training, and retirement/separations.
Set up and implemented new policies and procedures specific to on-site safety, opening/closing business, proper handling of various customer concerns, CRM strategies, and upselling/cross-selling products and services.
Collaborate with the home office relative to existing and current policy changes. Serve as a change agent once certain policies have been analyzed and applied in the field. Propose policy changes accordingly — several proposed checklists and policy changes have been adopted to date.
Negotiated vendor relationships for sizable equipment purchases and long-term supplier relationships for office supplies and various executive purchases (personal and professional).
Requisitioned supplies, monitoring stock levels to ensure on-hand supplies and materials based on staff supply needs.
Purchase raw materials, negotiating equipment purchases and leases accordingly, to support a high-functioning manufacturing facility.
Oversaw material purchase orders, change orders, cost items, and professional agreements.
Conduct in-house and field sales, utilizing in-depth presentations that outline various life, death claim, and investment services, as well as, annuities, securities, and benefit plans so new accounts are provided with well-rounded and wealth-building financial strategies.
Conceptualize and arrange logistics for investment and estate planning seminars. Research and select meeting location and coordinate guest lists accordingly. Send invitations, as well as, personally invite prospects. Answer preliminary questions from attendees, focusing heavily on the attendees personal financial goals.
Developed PowerPoint presentations, as needed. Collected specific information and collated data into professional and informative presentations used by top company or military personnel. Distributed handouts and other materials to meeting participants.
- Worked with sales executives on developing new products that would attract new revenue streams. Utilized customer surveys and data collected from sales staff that ensure each new product launch was successful.
(Commercial) Provided full-service commercial sales, leasing, and property management for several properties, including a 400,000 sq. ft. office building and several multi-tenant medical facilities.
(Development) Examined surrounding development projects, as well as, on-site maintenance operations, staffing, tenant vacancies and capital/asset improvement opportunities.
(Project Oversight) Oversee minor construction and rehabilitation efforts along with multi-phase capital improvement projects, monitoring progress, tracking project milestones, and ensuring adherence to schedule and budget.
(Scope of Properties) Properties encompass residential, commercial, office, land, retail, international, and business brokerage.
(Financials) Collect and process rent checks/late payments and track rent receivables. Ensure that cleaning crews, refuge pick-up, property maintenance, and contractors meet their work/quality/contract obligations.
(Tenant Prospecting) Schedule and meet with new prospective tenants and perform tours of the grounds. Accept and verify rental apps as well as answer questions about HUD Tax credits and other funding sources needed for low-income housing.
(Misc) Manage complete property tasks, including move-ins/outs, unit transfers, rental applications, lease signing, and marketing/promotions of the property.
Procured materials, equipment, and permits needed to proceed uninterrupted with scheduled field work. Reviewed and approved submittals to ensure compliance with procedural, material, and schedule specifications.
Participated in the entire construction process, from initial groundbreaking and selection of contractors to closeout documentation and owner turnover. Performed takeoffs, prepared weekly and monthly quantity reports, monitored and tracked project costs, when necessary, modified task procedures to reduce unit costs.
Managed internal logistics for each project, including scheduling, cost and field management, to maintain a “tight” ship for the coordination of labor, materials, financial documentation, and planning.
Arranged and compiled bid packages, complete with project drawings, specs, and other Owner changes. Recruited and selected only qualified contractors, oftentimes using those with a pre-existing relationship. Oversaw material purchase orders, change orders, cost items, and professional agreements.
Conduct in-depth due diligence for projects, ensuring environmental quality, development capabilities, and any other factors that will cost unnecessary expense over the life of the project or hinder future business stability.
Manage and consult on operational, building, and land development projects. Previous projects have included the planning, development, and construction of a shuttle/terminal grains facility. Work closely with the Board of Directors, Consultants, and Management teams on each project.
Serve as general contractor, working between the Architect, Subcontractors, and Building Inspectors, as necessary. Review quality of building specs and drawings, including structural, mechanical, electrical, and plumbing, verifying contractors provide a quality end product.
Headed the logistics and migration of several business restructurings, including acquisitions, realignments, and consolidations. Led negotiations and sale of 10 business units, consulting with legal counsel, for projects ranging from $50,000 up to $2.5MM.
Oversee regular maintenance and in-depth rehab construction projects, involving financials, such as draw process and negotiate contract terms with construction leaders, while ensuring each project is completed on schedule.
Lead civil, environmental, and structural engineering stages of development, securing permits and participating in scheduled and unscheduled inspections from local, state and federal regulatory agencies. Alleviate violations quickly and effectively to avoid costly fines and penalties.
Meet FDA and OSHA contacts regarding safety and cGMP compliance issues. Shadow on-site inspection personnel conducting in-depth audits, both as an Engineer and as a member of the Safety Subcommittee. Ensure complete health and safety compliance at all times.
Direct capital improvement projects for several internal clients, including QA/QC, global analytics development, maintenance, manufacturing, and packaging departments. Conduct a feasibility study or cost analysis followed by integrating innovative process improvements and redesigning building infrastructure.
Build relationships with prospects, supplementing a pipeline for new-sign sales. Conduct in-depth presentations with travel and procurement managers, along with executive-level personnel and managers with prospect targets.
Culminated, prepared, and distributed various financial, human resource, business, and specialized reports for use within management and executive board meetings.
Prepared other reports and internal documents used by exec members, including travel itineraries, expense, and business development reports.
Grew revenue from $37MM to $145MM annually [391% increase] by leading the restructuring and heading the effective training of the sales team. Integrated an aggressive, multi-prong sales program that rejuvenated account development, client retention, relationship building, and account growth.
Assisted executives with ISO 9001 compliance/quality management logistics — expanded the company’s return on investment by improving customer satisfaction, streamlining work infrastructure, and building stronger relations with new/existing partners. Received ISO certification in November 2010.
Comply with state and federal health and safety regulations pertinent to on-site personnel and the compliance with shipments; i.e. comply with the Consumer Product Safety Commission, Occupational Health & Safety Association (OSHA), and Federal guidelines. Test for heavy metals, for example.
Served as Executive Safety Captain for Target’s Distribution Center in West Jefferson, OH. Counseled on OSHA and corporate policy compliance, covering key safety and emergency response topics; i.e. handling chemical spills, equipment safety, and human factors. Reduced accident/incident reports by 12%.
Developed and delivered safety programs to safety managers, train-the-trainers, and support personnel. Topics included illness and injury prevention, use of safety equipment, fire prevention and protection, internal safety procedures, emergency response, forklift training, and handling hazardous spills as needed.
Hired direct reports and negotiated salaries and other benefits for exempt & non-exempt staff. Conducted yearly performance evaluations for direct reports (Chefs, Managers, and Admin Staff).
Led a compensation study to audit total compensation packages for management and non-management personnel. Verify that salary and benefits packages are competitive to ensure quality of hires.
Developed relationships with an impressive team of established and up-and-coming graphic designers, set designers (props, lights, sound), and street promotions personnel. Contracted to develop certain types of promotional materials; i.e. flyers, billboards, buzz/mobile marketing, and wallscapes.
Collaborate with the management team to acquire, develop, and transition property into profitable assets by offering built-to-suit packages or securing lease agreements for existing structures. Focus on capital improvement projects, as well, while expanding the $80M portfolio of assets currently owned.
Pursue prospects, participate in business networking events, and build a strong repeat/referral client base that results in average sales $400,000 for first-time buyers and investors (about $2 million in yearly sales).
Filled a pivotal management role while restructuring business operations, whether through business process changes or through strategic capital improvements. Brought each business entity “into the black” by planning and implementing focused marketing programs and customer relationship management.
Conceptualize marketing strategies, utilize print advertising, free appraisals, and utilize promotional items, such pre-listing packets, gift baskets, and information-based literature, for marketing purposes and to keep services in the forefront.
Follow a strict, self-imposed marketing and business development plan; grew the business and leads stemming from an in-depth, multi-prong business plan written and followed during the initial start dates with each employer.
Inform sellers on expectations from the selling process, discuss terms and conditions of contracts and buyer/seller agent agreements so both parties fully understand compliance, and alleviate any concerns or questions that arise.
Conducted presentations, contacted and built a prospect database to expand market reach, and created a warm list of leads for high-close ratios.
Perform cold calling, conduct high-impact presentations to secure high close rates, and build relationships to include new realtors, home builders, and developers.
Supervised approximately $20M in asset loans in accordance with the expectations of the mortgage management firm; personally acquired and maintained $1.5M in a company investment portfolio.
Meet with prospects, conduct an in-depth presentation outlining various loan programs meeting individualized needs, and discuss fees, loan terms and conditions, and other deciding factors to provide individuals with the right info to make decisions. Participate in payment collection and negotiating terms of loans as well.
Guarded the FRB President and FED Chairman Greenspan. Served as executive escort during motorcade transports. Applied preventive measures when in public locations. Utilized surveillance systems and other security measures. (Physical)
Supervised continued training of the explosives-detection canine team. Oversaw on-going obedience training, along with field training involving the search of persons, containers, rooms, and buildings for explosives odors. (Physical)
Patrol and track key areas surrounding port operations, monitoring high crime areas and locations with large amounts of shipping/freight activity. Provide law and order to small businesses, port employees, freight personnel, and those with other agencies (NHS). Lend assistance to surrounding port jurisdictions when required. (Police)
Manage daily functions, overseeing safety and assisting other Port Officers with scanning domestic and international shipments. Document incidences with photographs and a comprehensive report for those occurred within the port area. (Police)
Monitor daily operations for compliance with standard operations procedures (SOPs), as well as, monitoring against federal shipping regulations associated with Maritime Law and Department of Homeland Security. (Police)
Utilize working knowledge of Merchant Shipping Laws, Foreign Shipping Regulations, and Land Transport Infrastructure to identify discrepancies that reveal (or hint) to illegal activities. Tap into extensive inspection and port operations skills when overseeing port functions. (Police)
Consulted with security and information system providers, implementing security procedures and directing the installation of systems, hardware, and software accordingly. Conducted on-going security assessments to identify and rectify weak points in the company’s buildings and along the computer network. (IS Security Systems)
Conducted two major IT security assessments to identify and rectify weak points in the network; developed strategic measures and integrated policies/procedures for deterring/handling security breaches. (Network)
Analyze business on rightsizing and reducing over-staffing. Combine departments during each merger and acquisition, conducting a complete business analysis for product and cost comparisons. Streamline complete organizations to improve efficiency and the bottom-line.
Analyzed staffing levels and adjusted employees based on short- and long-term needs of the portfolio held at the main office and 3 satellite offices with 2,000 units.
Actively recruit and coach managers, and handle select human resources tasks, such as performance appraisals, disciplinary action, and policy/procedure compliance. Ensure staff is cross-trained, allowing them to find areas to generate performance excellence.
Analyze and monitor staff levels in correlation with peak store hours to identify gaps in staffing. Direct the recruitment and retention of customer-centric staff without exceeding payroll/budgetary restrictions.
Utilize a personable and approachable management style when dealing with staff. Encourage personnel to interact with customers, offering assistance whenever possible. Improved employee satisfaction to 81% (formerly 62%) by focusing on the employee’s needs; i.e. utilize an employee-friendly scheduling system.
Oversee customer service, sales, and business development facets, as well as, participate in and consult on market research, mortgage underwriting, and property valuation.
Manage, train, and coach credit analysts overseeing underwriting, credit analysis, and financial administration, while structuring consumer loans used to finance or refinance main homes, vacation residences, subdivision development, and those clients possessing retail, office, industrial and condominium financing.
Supervise and coordinate each facet of the station, conducting weekly meetings, coaching staff to top performance, and managing daily tasks while avoiding micro-managing personnel.
Hire and supervise 60 salaried, full- and part-time programming, promotion, production, street team, and research personnel; evaluate performance, direct daily tasks, contract negotiations, and ensure performance.
Develop, plan, administer, and align personnel and staffing agendas for operations run by hourly, salary, union and/or non-union employees spread across national and international job markets. (Union)
Direct large business development and sales teams, staff size of 70 direct and indirect personnel, consisting of national/regional account managers, sales managers and proposal writers. Participate in ride-alongs and in-house training sessions with a small team up to a dozen sales members in attendance.
Manage and direct a multinational workforce, adjusting communications and leadership style to accommodate various personalities. Coached a team of 3 direct reports, consisting of a Marketing Director, Website Developer, and Systems Developer. (Multinational)
Direct teams charged with residential loans used for financing main homes, vacation residences, subdivision development, and those business clients requiring retail, office, industrial and condo financing.
Audit internal management teams and processes to identify areas for staff realignment, along with areas requiring added manpower. Focus on productivity relative to internal departments, including operations, inventory management, sales, accounting, information technology, warehousing, and so on.
Manage upwards of 6 employees, consisting of associate buyers, assembly coordinator, purchasing/ operations assistant, and buyer. Oversee staff scheduling, interaction between cross-functional teams, and manpower allocation. Formerly and informally train on key employee topics to improve internal processing, safety, and effective communications.
Managed, directed, and coached a team of 8 police officers and sergeants assigned to guard the President and Vice President. Completed performance reviews and oversaw staffing needs/scheduling to ensure consistent manpower and staffing levels.
Supervised 14 officers (3 sergeants within the Control Center) tending to the evening shift of security. Issued post orders, attendance, and addressed protection of the FRB Plaza. Wrote yearly personnel reviews, counseling those who needed management interaction.
Manage upwards of 350 seasonal, full- and part-time employees, including 35 direct report managers/team leads. Oversee complete scheduling and manpower allocation of employees, as well as, oversee stock levels and schedules for deliveries.
Directed and coached a team network administrators, telecom technicians, database administrators, cable technicians, and project managers. Scheduled service for service techs, allocated manpower, and monitored service completed by the department, verifying projects were handled efficiently and thoroughly.
Supervised 25 employees in the areas of network design for voice and data communications; help desk support, telecommunications, document imaging applications and UNIX administrators. Utilized Windows NT for local and wide area network (LAN/WAN).
Head the training of field and management personnel on lead generation, marketing techniques, customer relationship building, and customer service skills. Oversee the training structure, training techniques, and curricula used during training sessions.
Trained small to large internal teams, as well as, technical and non-technical employees at customer accounts; developed curricula and presentations on network integration, how-to processes, and end-user support topics. Educated executives, administrators, sales, and technical teams in attendance.
Created focused and targeted sales meetings designed to acquire new business with outside offices, while training new officers and processors in a group or one-on-one setting.Role-play sales presentations, participate as 2nd voice, and guide bankers through various selling strategies and buyer objections. Serve as the regional go-to person for handling difficult loans.
Drive a team-wide culture of continuous improvement and sales management via the advancement and further development of the department’s sales methodologies, tools, and templates.
Consult on weekly, monthly, quarterly, and annual sales forecasts, complete with a comparison analysis to highlight prominent sales efforts and successful selling techniques compared to team members or areas needing aggressive sales attention.
Develop and utilize multi-prong training and coaching programs in correlation with well-written corporate communications. Utilize a solution-selling approach based on target audience and prospect specs. Tend to sales and customer relations staff, ensuring to build strong relationships with every contact.
Contribute to training and motivation programs to sustain employee retention, grow employee satisfaction levels, and reduce staff turnover. Sell employees on the perks, income, and educational benefits.
Contributed to the training of new and seasoned salespeople at the Princeton Training Facility using a script/slide presentation with enhancements from experiences; earned a 98% approval rating culled from student reviews.Trained on core business development strategies, such as relationship building with prospects, team building, cold calling, phone skills, product demonstration, and overcoming objections in the sale.
Conducted one-on-one sales trainings, as well as, group sessions, depending upon the needs of the department.
Increased sales by designing VAR standards matched with value-added propositions. Developed and implemented sales, marketing and other promotional strategies combined with an in-depth training program that resulted in a solid foundation to build high-volume resellers.
Conduct one-on-one and group train-the-trainer sessions that focus on key areas of operation; i.e. customer service, internal processes/procedures, safety, effective communications, staff management, and business development … among others. Significantly improved guest services by educating staff effectively.
Trained on core business development strategies, such as relationship building with prospects, team building, cold calling, phone skills, product demonstration, and overcoming objections in the sale. Conducted one-on-one sales trainings, as well as, group sessions depending upon the needs of the department.
Team Consultations … Collaborate on internal business consulting efforts, working directly with executives, managers, supervisors, and support level personnel. Advise Board of Directors as needed.
Conceptualized, implemented, and modified tactical curricula to provide an invigorating learning environment for new and seasoned police officers. Introduced new curricula, as needed, and assisted with the selection/replacement of outdated materials or physical fitness regimens.
Utilized theory, situational, applied learning and practical training, encompassing officer survival, life safety, executive protection, defensive tactics, firearm/rifle handling, patrolling, strategic search, drills, and safety procedures.
Encourage revenue growth by coaching sales team to optimal performance, as well as, holding a high bar for personal goals. Teach staff to tap existing clients while aggressively pursuing prospects and leads — succeed with securing new accounts where others fail.
Improved sales performance in 2006 and 2007; team is currently recognized in top 20% for production (out of 115+ teams), and leads the division for closed loans-per-banker ratio. Lead one of the only teams within the company that has received countless awards for performance.
Evaluate live and recorded sales calls, listening for the sales reps sales techniques, ability to answer questions by prospects/clients, and selling techniques. Provide staff with positive and effective feedback to promote added success for future sales calls.
List of potential training topics: General list of staff training topics: OSHA Trained, Emergency Planning & Disaster Management, Time Management, Team Building, Mentoring, and Coaching Skills for Managers and Supervisors, and How to Supervise People
Training Keywords:
- Academic Staff Coverage
- Advanced Measurement Reporting
- Best Practices Implementation
- Business Process Applications
- Call Center Training
- Class Management
- Classroom Management
- Client Account Training
- Colleague Support
- Control Group Assessments
- Corporate University
- Counseling-Career Transitioners
- Course Development & Application
- Curricula Development to Delivery
- Curriculum Development
- Customer Support & Liaison
- CRM/Customer Service Training
- Delivery Methods
- Department Training & Education Dev.
- E-Learning Technologies
- Enterprise-Wide Training
- Fast-Paced Training Curricula
- High Performance Training
- Implement Training Solutions
- Individual/Group Training
- Instructional Development
- Integration Planning
- Interactive Learning Strategies
- Multi-Media Presentations
- National & International Audiences
- New Recruit Education
- New Training Techniques
- New-Hire Orientations/Job Introductions
- Online Course Design & Delivery
- Performance Gaps (identify/resolve)
- Performance Reporting
- Performance-Measured Programs
- Personnel Administration
- Pilot Program Development
- Public Speaking
- Sales Training Coordination
- Sales Curricula/Course Development
- Sequential Learning/Course Material
- Short- and Long-Term Training Engagements
- Short/Long-Term Options
- Staff Needs Assessments
- Staff Coaching/Relations
- Staff analys & Evaluations
- Student Retention
- Subject Matter Expert (SME)
- Systematic Training Schedule
- Technical Training Topics
- Training Attendance
- Training Needs Analysis & Evaluation
- Training Workshop Consultations
- Train-The-Trainer Programs
- Virtual Delivery
Meet with financial reps/lenders to discuss syndicate financing and asset financing opportunities. Present in-depth analysis and reporting on the financial “health” of the company. Outline proposed growth initiatives and forecast financials to investors.
Created a new mentoring program that supports the success for first-year (potentially at-risk) students. Recruited faculty and staff mentors to become part of the program and developed the procedures for matching mentors with mentees. Outlined initiatives to encourage, coach, and successfully motivate students to success.
Oversee the absentee reporting program to determine the legitimacy of repetitive student absences. Communicate with students to determine the reason for the absence, such as illness, personal/family emergency, incapacitation, or extenuating circumstances. Field approx. 300 absentee-student cases per year.
Research and select new vendors and consultants, focusing on quality requests for pricing and information throughout each project phase. Accept bids from licensed, established, and quality providers with a record of quality business practices pertinent to Wyeth/OSHA/FDA guidelines.
Work with an extensive list of domestic suppliers, including RIS Paper, Imperial Packaging and xpedx 2, in addition to various international suppliers. Oversee inbound international shipments, applying knowledge of Country of Origin markings, freight on board, and customs/duty for incoming containers/pallets.
Researched and selected technology providers accordingly. Negotiated contracts/service level agreements and reviewed performance based on project specs and milestones. Advised on IT department agendas and overall system planning to enhance business strategies using technical intelligence.
Negotiated vendor relationships for sizable equipment purchases and long-term supplier relationships for office supplies and various executive purchases (personal and professional). Requisitioned supplies, monitoring stock levels to ensure on-hand supplies and materials based on staff supply needs.
Solicit software, hardware, and service providers accordingly. Research, select, and negotiate engagements with consulting partners, as well, based on project specs and milestones. Focus on competitive pricing and accept bids from established providers with a record of quality business practices.
Write and submit requests for proposals (RFPs) for telecom, hardware, software, and consulting services. Research and select technology vendors based on short- and long-term IT needs, monitoring bidders for compliance with project specs and project timeline expectations.
Vendor Keywords:
- Bid Awards
- Budget Planning
- Buy/Sell/Trade/Return
- Contract Negotiations
- Equipment Vendors
- Financial Forecasts
- Floor Plan Layouts
- Just-in-Time (JIT) Delivery
- Material Distribution
- Material Vendors
- Merchandise Costing
- Online Purchasing Systems
- Purchase Orders
- Purchasing Budgets
- Procurement Software
- Quality Control/Assurance
- Requisition Management
- Resource Allocation
- Supplier Claims
- Supplier Vetting
- Surplus Material Disposal
- Vendor Database
- Vendor Support
- Vendor Training
- Warehouse Operations
Managed the Transportation of goods for 68 Target stores throughout OH, NJ, PA, WVA, and NY. Created supply chain network that managed the flow of inbound freight, outbound deliveries and delivery schedules, EDI requirements, appointment processing, and carrier management.
Implemented lean processes, cost controls, total quality management, and streamlined supply chain between the distribution center and stores by establishing and maintaining relationships with store managers, merchants, and vendors.
Implemented a third-party logistics program, encompassing order entry, purchasing, supply chain, order processing, and inventory management for an automotive stamping and welding facility. New system provided additional customer service benefits that increased overall client satisfaction.
Optimized supply chain management by planning and controlling internal inventory levels. Structured supplier relationships around a just-in-time delivery (JIT) system, eliminating stagnant inventory levels while freeing up cash flow. Achieved a 40% reduction in in-house inventory in three months.
Keep abreast of new product enhancements and routine modifications to existing systems operations accommodating for new technology and upgrades.
Improved system functionality and performance by installing a 10GB network backbone; improved image-access speed by 40% while enhancing user experience within the network.
Developed and implemented enhanced systems using a $2.2 million budget for voice and data networks; integrated a document imaging system and TCP/IP network for connectivity to the Bull mainframe (utilizing UNIX and NT file servers at 9 remote locations).
Directed key business/system requirements; i.e. implemented software, directed application integration to internal/external systems, and coordinated release and change management applications.
Realigned the sales division and customer service team to streamline the sales process, while improving communications between the customer and the company. Introduced an on-boarding training for new staff joining the sales/customer service teams, which reduced pressure placed on supervisory and management staff.
Focused on cross-selling and up-selling clients to encompass new and existing insurance products/services to ensure accounts were provided with optimal coverage, yet the company secured top sales goals.
Recruited, trained, and supported a team of volunteers, each focused on one segment of the marketing/ promotional campaigns. Worked with alumni, volunteers, and school staff.
Managed logistics (fleet management, shipping/receiving, purchasing, staff management) for 3 multi-state distribution facilities with a combined 100,000 sq. ft.; processed an estimated $28M in inventory sold each year.
Consulted on website content, e-business, and marketing efforts. Developed a multi-prong approach to optimize visitors and site navigation. Increased site traffic by over 100% with a 400% increase in customer enquiries.
Developed a website to track and facilitate party planning functions within the restaurant. Displayed wine lists, menus, alcohol packages, minimums, and other details (i.e. space limitations) regarding event arrangements. Website generated 95% of all bookings.
Oversee the functionality, visual layout, and design of the website to include database development, front-/back-end administration, layout/navigation bar, and feature enhancements.
Direct or assisted with key marketing and advertising strategies for multiple sites, as needed, consulting on writing sales content and creating the sales message/call-to-action lines to attract prospects to the dealership. Led media buys and the development of unique and creative corporate communications materials.
Direct and assist volunteers and technical members, such as script and CSS writers, to ensure the user interface meets customer expectations and meets easy navigation standards. Manage all aspects of development and maintenance projects, from initial conceptualization and planning stages to troubleshooting, debugging, and providing end-user support.
Charged with revamping and redesigning the company website to include new photographs and graphics, color scheme, layout, and navigation bar.
Built an online presence to expand community exposure and increase the number of prospects and clients. Introduced data backup to reduce vulnerability from lost records and eliminate downtime.
Integrate back-end databases using MS Access for employment opportunities, collection of data for marketing purposes, and project administration.
Led the conceptualization and redevelopment of the LocatePLUS.com website, which included overseeing the creation of static and interactive pages, selection of color scheme and graphics, layout of navigational bar, photos/graphics, and so on. Worked with a graphic designer and marketing specialist.
Website Keywords:
- Browser Testing/Debugging
- Data Analysis
- Design Concepts
- Design Layout
- Google Analytics
- Google Search Console
- Graphic Design
- Graphic Design Applications
- Key Performance Indicators (KPIs)
- Membership Functionality
- Multimedia Tools
- New Website Initiatives
- Online Customer Training
- Online Downloads
- Paid Advertising
- Pay Per Click (PPC)
- Performance Metrics
- Plugin Development
- Project Management
- Registration Logistics
- SERP Analysis
- Site Performance Analysis
- Site Security
- Social Media Tools
- Software Development
- Web-Based Metrics
- Website Content Updating
- Website Login Support
- Website Statistics
- WordPress Plugins
Work with legal to facilitate immigration and work visa applications (e.g. OPT & H-1). Monitor visa compliance, ensuring H-1B regulations were adhered to during and after changes in employment status. Initiate use of the E-Verify system by the U.S. Citizenship and Immigration Services (USCIS).
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Third, this content is for your own use. You are not permitted to allow access or other non-members of RBIZ to use this content.
Violation of any terms of use will result in an immediate revocation of member privileges, site access, and legal action.
